1. How easy was it to get in touch with us? 1. How easy was it to get in touch with us? 0 - Not very easy 1 2 3 4 - Very easy

2. How helpful was the information, advice and support we gave you? 2. How helpful was the information, advice and support we gave you? 0 - Not very helpful 1 2 3 4 - Very helpful

3. How neutral, fair and unbiased do you think we were? 3. How neutral, fair and unbiased do you think we were? 0 - Not very neutral 1 2 3 4 - Very neutral

4. What difference do you think our information, advice or support has made for you? 4. What difference do you think our information, advice or support has made for you? 0 - No difference 1 2 3 4 - Big difference

5. Overall how satisfied are you with the service we gave? 5. Overall how satisfied are you with the service we gave? 0 - Very unsatisfied 1 2 3 4 - Very satisfied

6. How likely is it that you would recommend the service to others? 6. How likely is it that you would recommend the service to others? 0 - Very unlikely 1 2 3 4 - Very likely