Accessibility statement for Hackney SENDIAGS

This accessibility statement applies to the Hackney SENDIAGS website (

This website is run by the Hackney SENDIAGS team, with support from the Hackney Education web team.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours and contrast levels
  • zoom in up to 300% without text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand, and are committed to making further improvements to the way information and services are explained.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible. For example:

  • some of the colours used do not meet colour contrast requirements
  • many pdf and word documents do not meet accessibility standards
  • the document library is over complicated
  • some headings are not using the appropriate h tag styling
  • some hyperlinks are only identified by colour
  • form labels appear as placeholder text and required fields are not obvious
  • there is no option to skip to main content

Feedback and contact information

If you need any information on this website in a different format please contact:
07500 066 513
Hackney SENDIAGS contact form

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hackney SENDIAGS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Please note, we are currently undertaking more in-depth testing of the website, and any further accessibility issues found will be added to this list.

Colour contrasts

Some colours used on this site do not meet colour contrast ratio standards. This can make it difficult for users with visual impairments to interact with the website. All non-compliant colours will be replaced with colours that meet AA standards.

WCAG 2.1 success criteria: 1.4.3 Contrast minimum (AA)

Use of documents

This website links to PDF and Word documents, which provide additional information and advice. Most of these are not accessible.

We are undertaking a review of all documents and, where possible, the information within these will be uploaded as web content. If documents are required, we will work to make these as accessible as possible, including using appropriate heading stylings and meeting colour contrast requirements.

Please get in touch if there are any documents that you are not able to access and we will provide the information in a different format.

Document library

The resources page uses a document library module which can be confusing. When clicking on a document title, users are presented with too many options such as download, description, preview and go to post.

The document library will be replaced with a more simple option to make it easier for users to access the information.

Heading styling

Some headings have not been styled using the appropriate h tag, and at times the heading numbering is not sequential. All content will be reviewed to ensure headings are appropriately and consistently styled.

WCAG 2.1 success criteria: 1.3.1 Info and relationships (A)

Skip to main content

There is no option to skip to the main content, to bypass the site header. A link will be added at the start of each page so that users can be taken quickly to main the page content.

WCAG 2.1 success criteria: 2.4.1 Bypass blocks (A)

Form labels and required fields

Form field names appear within each field as placeholder text. This means that the field names disappear when a user adds information. Required fields do not have any sign that they need to be completed. There is text at the top of the forms to explain that all are required fields but this could be easily missed.

The layout of forms will be changed so that field names are situated above or next to their associated field and that required fields can be easily identified.

WCAG 2.1 success criteria: 1.3.1 Info and relationships (A)

Links are only identified by colour

At times, only colour is used to differentiate hyperlinks from the rest of the page text. Hyperlink styling will be reviewed and updated.

WCAG 2.1 success criteria: 1.4.1 Use of Colour (A)

Disproportionate burden


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs and other documents published before 23 September 2018 if they are not essential in providing our services.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 8 August 2023.

The statement will be reviewed regularly (at least every six months) to ensure it reflects any updates to the site’s compliance with web accessibility standards.

What we’re doing to improve accessibility

The Hackney Education web team has undertaken an accessibility audit of this website and is currently undertaking more thorough testing to identify and fix any issues.

We have selected a sample of pages on which to carry out our testing that reflect the full range of content and functionality across the site.

We have undertaken some improvements to fix accessibility issues on this site and further work is planned during 2023. This includes a potential refresh of the site to improve usability and experience for our users.